IT services coordinator

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We are a leading multi-category consumer goods business.
Our purpose is to build A Better Tomorrow by reducing the health impact of our business through offering a greater choice of enjoyable and less risky products for our consumers.
We are talented people, inspiring leaders and diverse teams make BAT a winning business – and a great place to work.

We are looking for: IT services coordinator

Location: Karolinská 654/2, 186 00  Praha-Karlín, Czech Republic

We are looking for a member of the IDT Services Team, with strong analytical and communication skills. We would be happy to welcome new colleague with passion for IT :) Primary area of responsibility is Slovakia commercial unit.

Responsibilities:

Supervises the Service Performance and maintains regular performance reviews with both the IT Customers and Service Providers which covers:

  • review outstanding actions from previous reviews
  • review current performance versus the target levels
  • reviews underpinning agreements
  • acts as co-ordination point for changes required to service levels (i.e. extra support hours required by the Customer, reduced levels of service over a period of maintenance required by the Service Provider etc.)

Accommodates Improvement Plans within the Service Level Management processes:

  • conducts regular customers/ user reviews
  • ensures that appropriate changes are assessed for their impact on service levels
  • determines and accommodates actions to maintain / improve the service levels
  • identifying, documenting, and escalating risks/potential issues impacting the execution of project/ operational activities

Specific acountabilities:

  • manages service suppliers, including managed workplace services
  • supports services review process by providing data & analysis where required
  • drives the agreed actions deriving from the Services Improvement Plans
  • responsible for license management of apps portfolio in-scope
  • monitors and ensures compliance related to IT Services processes (GDPR, Security, Sox). Ensures compliance, owns and tracks delivery of any required remediation activities
  • responsible for license management of apps portfolio in-scope

Skills, knowledge and experiences:

  • good communication skills: oral, written, presentation, facilitation *fluent Czech and English language
  • strong analytical skills and ability to determine gaps and improvement opportunities
  • able to work in fast paced environment and plan/manage own time accordingly
  • business-facing IT experience in a global environment, with a degree in an IT-related discipline or equivalent relevant experience
  • confidence, experience, and knowledge to collaborate positively with the stakeholders
  • innovative thinking with service quality, and its improvement, within limits of costs and business direction
  • ITIL knowledge

We offer:

  • working remotely or in the office (modern offices in Karlin)
  • sophisticated system of training and personal development
  • friendly team, inspiring leaders

And much more..

Contact

British American Tobacco (Czech Republic), s.r.o.
Flura Vackeová